Please ensure you are complying to local lockdown restrictions when booking your stay with us.

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We're ready to welcome you back 

We know how important it is for our guests and teams to be in a safe and clean environment, so we've been busy preparing our hotels to make sure we're ready to welcome you back when you feel comfortable to do so. Our hotels are perfectly located for that well needed UK stay-cation. Rest assured you can book a stay with us with the confidence you'll be in safe hands. 

How we're keeping you safe

We've been busy implementing a range of measures as part of our safe stay initiative.

Please see below for further measures we have taken to create a safe environment.

  • All our team members complete a health questionnaire and confirm that they are in good health before each shift. If they or a member of their household is unwell, they will follow public health guidance and self-isolate
  • Our team members have all been trained to follow the COVID-19 safe working practices that we have put in place
  • We have enhanced our cleaning practices in rooms and public areas and have introduced new cleaning technologies alongside Diversey
  • Customer hand sanitiser stations on entry
  • Our laundry provider Johnsons-Stalbridge are using cleaning disinfectants with EN14476 viricidal certification
  • Social distancing measures in place in public areas.

With the new Government guidelines in place, face coverings are now mandatory for guests in all corridors & public areas in the hotels. Thank you.

Local Restrictions

All of our hotels in England and Scotland remain open and continue to operate with confidence, while implementing measures as part of our stay safe initiative. Unfortunately, in line with government guidance, our Welsh hotels will be closed between Friday 23rd October and will re-open on Monday 9th November.Thank you for your ongoing support!

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Check out our Breakfast

Our breakfast offering has changed slightly, what hasn't changed is the freshness and quality. Choose from a full range of tasty continental options, including cereal, pastries, juices, fresh fruit and more. Please speak to your hotel for more information. 

Get a Marston's takeout

We've got exciting plans to introduce a takeaway service to many of our adjoining pubs*. You'll be able to enjoy your favourite pub classics from the comfort of your room.

Visit the pub website to view the takeaway menu, then call them to place your order. Upon collection, please ensure you follow the social distancing guidelines that are in place. Plus, if you book direct you’ll receive 20% off food!**.

*Selected sites only, please contact each pub for more information.

**20% off food when you book direct offer only available to dine in or takeaway customers and NOT online Click & Collect orders.

 

Frequently Asked Questions

We’re looking forward to welcoming you back. We’re sure you'll find the same great hotels, just with a few extra measures to keep you, your friends and family and our team safe.

What measures are you taking to protect against COVID-19?

  • We are working to make your check in experience as contact free as possible
  • All our team members complete a health questionnaire and confirm that they are in good health before each shift
  • Our team members will follow public health guidance and self-isolate if they, or a member of their household is unwell
  • There is hand sanitiser available for all guests to use on entrance to our hotels
  • Social distancing measures are in place at check-in
  • We offer a grab & go breakfast bag so that you can take breakfast with you
  • You can order food and drink from the pub to enjoy in your room if you would prefer not to eat in the pub
  • We have put enhanced cleaning processes in place in both rooms and public areas.
  • With the new Government guidelines in place, face coverings are now mandatory for guests in all corridors & public areas in the hotels. 

What are your enhanced effective cleaning processes?

  • We have put in place new cleaning routines to ensure we regularly sanitise all the key touchpoints throughout the hotel and reception areas
  • We have re-trained all our housekeeping teams and launched new cleaning technologies to ensure your room is cleaned to the highest standards, paying special attention to high touch surfaces.
  • We have also removed items such as paper literature and tea & coffee items from your room. You will be given your own tea and coffee making items at check-in.
  • We have enhanced our cleaning practices and cleaning frequency in public areas.

Cancelling/Amending Booking

  • Rooms can be amended or cancelled up to 2pm the day prior to arrival on a flex rate, giving you the flexibility, you need. If you have made a reservation to stay with us via an online booking agent like Booking.com or Expedia, please contact them directly to amend or cancel your reservations.
  • If the government guidelines are extended for hotels to remain closed past the date stated we will proactively cancel your reservations for you if you have booked directly with us.
  • If you have made a reservation to stay with us via an online booking agent like Booking.com or Expedia, please look out for a cancellation notification from your agent. Please follow the instructions in the notification to confirm cancellation and receive a refund for any payments made.

Who can I speak to about my query?

  • Our Central reservation team are standing by Monday to Friday 8am-5pm to help with your queries.  You can contact them direct by phoning 01902 916907 or pressing Option 2 when calling the hotel number or alternatively, email centralreservations@marstons.co.uk. Please bear with us, as we are receiving a large volume of calls/emails from guests with queries.

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