Our Terms & Conditions

Our Contract with you

A contract is formed between you and Marston's Inns when you are issued with a reference number for your booking and extras (where applicable). No booking is binding until you have been issued with a reference number. On receipt of your reference number you are subject to these terms and conditions.

Rates & Payment

The rates for our rooms is as published on our website at the time of booking, or in the case of a direct booking with the Inn as advised to you at the time of booking.

All payments are required in full at the time of check out. Please note that bookings via Laterooms.com also require full payment at the time of check out, payment is not taken by Laterooms.com

Rates displayed on our website may change. Your rate is fixed at the time of booking and will not change to reflect a current rate.

Check-in & Check-out

Check-in is from 2pm on the day of your reservation
Early check-in may be available and if required should be arranged directly with the Inn

Check-out is by 11am on the day of departure
Late check-out may be available (and may be subject to additional charge) and should be arranged directly with the Inn. All late check-out requests require at least 24 hour notice.

Rooms

As standard the maximum occupancy for rooms is:

  • Double room - 2 adults / 1 adult 1 child
  • Single room - 1 adult
  • Twin room - 2 adults / 1 adult 1 child
  • Family room - 2 adults 2 children (under 16)

Some Inns may have rooms that can accommodate guests in addition to that shown above. All enquiries should be made directly to the Inn.

Additional adults will be charged at the single occupancy rate.

If you require a cot/child bed please contact the Inn directly.

Booking Guarantee

All bookings are required to be guaranteed by a current credit card or debit card. Your card details will be authorised to secure the booking. No monies will be taken from your card. Full payment will be made on your departure from the Inn.

If your credit or debit card cannot be authorised you will be contacted and asked to provide a valid guarantee card. If you are unable to do this your reservation will be cancelled.

Cancellation Policy

Late cancellation
Cancellations must be made by 2pm 24 hours before the day of your reservation. Cancellations made after this time will be charged the full room rate of the reservation. The charge will be made to the card details provided at the time of booking.

No show
In the event of a no-show the full room rate of the reservation will be charged to the card details provided at the time of booking.

Laterooms.com

Bookings made via Laterooms.com are to be paid in full on departure. Departure without making payment will result in the card details provided at the time of booking being charged in your absence.

Offers

  • All offers are subject to these terms and conditions and the terms and conditions of the offer.
  • Offer rates are non changeable.
  • Some offer rates may be subject to availability.
  • Some offer rates may only be available on certain rooms or in a selected Inn only.
  • Pre paid offer rates are non refundable.

No Smoking Policy

All of our rooms are non-smoking. If you smoke in any of our rooms and/or are found to have interfered with any of our fire detection equipment you will be charged a minimum of £75. You may also be charged for any damage caused as a result and your reservation may be terminated immediately.

Damage to Rooms

Any damage you cause to our rooms will be charged. The card details provided at the time of booking will be charged. In severe cases you will be contacted by the Inn with regards to the damage caused. A breakdown of the charges can be provided.